Spotlight On… Citizens Advice

Citizens Advice

Rosie Waters, Chief Executive and Lecia Fraser, Advice Services and Project Manager

Citizens Advice North Hertfordshire, (we dropped the bureaux in 2013) offers free impartial advice to North Herts and South Cambs residents via drop-in sessions held at Royston Town Hall on Mondays and Wednesdays from 9.30am – 12pm.

We also offer appointments at the Melbourn Community Hub, on the first and third Monday morning of every month – which you can book via the hub’s centre manager by calling 01763 263303.
Most people have heard of ‘CAB’ – as we used to be known – but don’t realise how we operate. There is a national brand, providing some central support in the form of policies, procedures, and shared systems, but as a legal entity, Citizens Advice North Herts is a completely independent charity with its own board of local trustees.

We’re entirely reliant upon the grants we receive, those we apply for and generous support from the community.

A little bit of background; in 2018/19 Citizens Advice North Herts supported over 5,000 people with 11,500 issues. We have 18 part time members of staff and 73 trained volunteers, most of whom volunteer twice a week.

We can all face problems that seem complicated or intimidating. At Citizens Advice, we believe no one should have to face these problems without good quality, independent advice.
We provide confidential advice online, over the phone, and in person, for free.

Of the people we helped:
• 7 in 10 people felt less stressed, depressed or anxious
• Nearly 1 in 2 felt their physical health had improved
• 3 in 5 found it easier to manage day to day

We’re looking to build relationships with individuals and organisations, so please get in touch if you’d like to know more.
Perhaps you work in a company that supports local charities throughout the year, or maybe for one of the larger companies who have a fund that can be applied for. Perhaps you’d be interested in making a small regular donation to support us in our work, or maybe you’re interested in helping us in a volunteer capacity?

Either way, we’d love to hear from you, so please email Catherine Bennett on if you’d like to be kept updated on our latest news, visit our website and follow us on Twitter and Facebook