Citizens Advice: Struggling to Pay?

If you’re worried about keeping up with your phone, internet, or TV payments, you’re not alone – and there’s support available.

Here’s what you can do:

1. Talk to Your Provider
   Reach out as soon as you have difficulties. Your provider may offer to lower your bill, extend your payment deadline, or suggest a more affordable plan. Getting in touch early can help you avoid late fees, service restrictions, or disconnection.
2. Shop Around for Savings
   You might find a better deal by switching providers or changing contract. If prices are rising, you may be able to leave without penalty.
3. Check for Social Tariffs
   On benefits like Universal Credit or Pension Credit? You could qualify for a discounted ‘social tariff.’ You can move to a social tariff anytime, regardless of your contract. Find participating providers on the Ofcom website.
4. TV Licence Help
   You only need a licence if you watch live TV or BBC iPlayer. Spread the cost monthly.  Over 75 and on Pension Credit?
   You could get a free licence. Blind people get 50% off.
5. Beware of Scams
   Got a suspicious message about payments? Don’t click links. Contact your provider directly to check if it’s genuine.
6. Ask for Extra Support
   If age, health, job loss, or money issues make things harder, let your provider know. They should offer extra help to keep you connected.

For free advice, call Citizens Advice consumer helpline on 0808 223 1133

To find out more about volunteering opportunities visit: northhertscab.org.uk or email volunteering@nhdcab.org.uk

Citizens Advice North Herts: Call 01462 689801 or email via: www.northhertscab.org.uk

If you need personalised help, drop into one of the local sessions: In Royston, CAB is at the Town Hall on Monday & Wednesday mornings 9.30am to 12noon and also at Melbourn Community Hub on Wednesday mornings 9.30-11.30am

If you prefer you to speak to someone or arrange a call back you can contact the team in advance, call and leave a message 01462 689801