Citizens Advice: Monthly Update: Protect Yourself from Rental Fraud

Rental fraud is an increasing problem, particularly for students and young renters searching for housing. Scammers often post fake listings, impersonating landlords to trick victims into paying deposits or rent for non-existent or already-occupied properties. Many fall victim to these scams, losing hundreds or even thousands of pounds. With high rental demand, it is essential to stay alert.

Warning Signs of Rental Scams
Before making any payments, watch for these red flags:
• Verify the landlord or agent – Check they are registered with a professional body. Avoid anyone refusing to provide details.
• Visit the property – Always view it in person or request a live video tour to confirm legitimacy.
• Beware of pressure tactics – Scammers rush tenants into paying, claiming high demand. Take your time.
• Check for duplicate listings – If the same property appears at different prices or with different contacts, it may be a scam.
• Use secure payment methods – Never send money via bank transfer or cryptocurrency. Deposits should go through a government-backed scheme.
• Get a written agreement – A tenancy contract should be in place before any payment.
Students: Stay Cautious

Scammers exploit students’ urgency to secure accommodation. Start your search early, verify all details, and seek help from your university’s accommodation office if unsure.

How Renters Can Be Better Protected – At Citizens Advice, we advocate for:
• Stronger verification for landlords and listings
• Better awareness campaigns on rental scams
• Safer deposit protection through regulated schemes
• Stricter penalties for scammers
• Easier reporting processes for victims

Citizens Advice North Herts: Call 01462 689801 or email via: www.northhertscab.org.uk
In Royston, CAB is at the Town Hall on Monday & Wednesday mornings 9.30am to 12noon, and also at Melbourn Community Hub on Wednesday mornings 9.30-11.30am.
If you prefer you can contact the team in advance, call and leave a message 01462 689801