Worried about losing power in stormy weather? A bit of planning can make things feel more manageable.
If you have a power cut, your electricity network operator (not your energy supplier) is responsible for restoring the electricity. The network operator owns and repairs the local cables and equipment. Call 105 to report a cut or stay updated - it’s free and will connect you to your local network operator.
If you smell gas or your carbon monoxide alarm sounds, switch your boiler off, go outside, and call the National Gas Emergency Service on 0800 111 999.
On a heat network (district heating)? Your supplier or landlord should contact you about any outage and what to do next. Citizens Advice can help with specialist guidance on heat networks.
You may be entitled to compensation if the power isn’t restored within a set time. Remember you should usually be told in advance of planned outages.
• Keep a torch in the house, somewhere handy, and check the batteries.
• Have blankets, extra layers and sleeping bags accessible.
• Plan ahead with friends/family or check local council “warm spaces”.
• Keep phones and power banks charged and keep key phone numbers written down in case your devices die.
• Store easy, long-life food options (tins, soups, beans) also ready-to-feed baby formula.
Check if you can join the Priority Services Register (PSR) for extra help and updates, especially if you’re pregnant, disabled, or have young children.
For more support, visit the Citizens Advice website for practical power cut guidance.
